Terms of Service

Welcome to Sultaan.Store!

Please read these Terms of Service ("Terms") carefully. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access our services.

1. General Conditions

We reserve the right to refuse service to anyone at any time. You acknowledge that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks. All credit card information is always encrypted during transfer.

2. Products and Services

All products are available exclusively online. While we strive for accuracy in product descriptions and images, we cannot guarantee your device’s display of colors will be exact. All product descriptions and pricing are subject to change without notice. We also reserve the right to discontinue any product at any time.

3. Order Fulfillment and Shipping

Orders are typically processed within 2-3 business days. Once shipped, delivery times are estimates and vary by destination. Our standard delivery time for Spain is 4-7 days and for other European countries is 5-10 days. Please note that unforeseen delays due to customs, holidays, or other factors may occur. A tracking number will be provided once your order ships, and it is your responsibility to track the package.

4. Billing and Account Information

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. You agree to provide current, complete, and accurate purchase and account information for all orders placed with us.

5. Returns, Refunds, and Exchanges

For all details regarding returns, refunds, and exchanges, please refer to our dedicated Refund Policy page. By using our service, you confirm that you have read and understood our Refund Policy. Please note that we do not accept returns for "change of mind." Returns are processed exclusively for items that are damaged, incorrect, or missing, as outlined in our policy.

6. Intellectual Property

All content on our website, including text, logos, images, and software, is the property of Sultaan.Store. This content is protected by international copyright laws. You may not use any content from this site without our prior written permission.

7. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your information.

8. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

9. Termination

You may end this agreement at any time by stopping your use of our service. If we believe you have failed to comply with these terms, we may also end your service without notice.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at info.sultaan.store@gmail.com.