Shipping Policy

Thank you for shopping at Sultaan.Store. We are dedicated to providing a smooth and efficient shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Processing Time

All orders are processed within 2 to 3 business days after payment confirmation. Please note that processing times may be affected by weekends and public holidays. We work hard to get your order ready for shipment as quickly as possible.

2. Shipping Destinations and Delivery Time

We primarily ship within Spain and also offer delivery to most European Union (EU) countries.

• Spain: Orders typically arrive within 4 to 7 business days after the order has been shipped.

• Other EU Countries: Delivery times for other EU destinations may vary but generally range from 5 to 10 business days after the order has been shipped.

Please be aware that unforeseen circumstances like weather conditions, customs delays, or other carrier issues may impact delivery times.

3. Shipping Costs

We offer free standard shipping on all orders within Spain and other EU countries. You will not incur any additional charges for standard delivery.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package in real-time and monitor its progress until it reaches your doorstep.

5. Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact us at info.sultaan.store@gmail.com as soon as possible.

6. Customs, Duties, and Taxes

For orders shipped within the European Union, no additional customs duties or taxes are required.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at info.sultaan.store@gmail.com.

Thank you for choosing Sultaan.Store